FAQ
FREQUENTLY ASKED QUESTIONS
Why Alpha Skin?
Alpha Skin is specially formulated for men's skin, with natural ingredients that provide light, invisible coverage. Our products help with skin problems such as acne, razor burn and redness, without it being visible that you are wearing anything. So you look fresh and confident.
Is Alpha Skin really invisible?
Yes, Alpha Skin is designed with an undetectable finish. It works on the skin and is not visible to others. Thanks to our adaptive shading technology, it matches your skin tone perfectly, so you can keep a natural look without anyone noticing you are wearing anything.
Does Alpha Skin make acne and bags worse, or does it help?
Alpha Skin is specially formulated to conceal skin concerns such as acne, bags under the eyes and redness without further clogging or irritating the skin. Unlike many other make-up products, we use light, breathable formulas with natural ingredients that will not aggravate your skin. This way you look fresh and natural, without worries!
Does Alpha Skin help with sensitive skin?
Absolutely! Alpha Skin contains mild, natural ingredients that are gentle on the skin and do not contain any harsh or irritating substances. Our formula is light and breathable, so it does not clog the skin and is suitable for daily use, even on sensitive skin.
What makes Alpha Skin different from other cosmetic brands?
Most cosmetics are designed for women and cater to their need for visible makeup. This often means thick formulas, heavy oils and microplastics that clog the skin and leave an unnatural film. For men, this simply doesnβt work β you donβt want makeup that stands out or aggravates your skin problems.
Thatβs why we developed Alpha Skin. Our products are light, breathable and specially formulated for menβs skin. No shiny layer, no clogging ingredients β just a natural, invisible solution that leaves your skin looking fresh and even without anyone noticing youβre wearing anything.
Does Alpha Skin help against acne?
Sure, in addition to hiding imperfections, our POWERBOOST+ contains natural ingredients known for their positive effects on the skin. These can help reduce breakouts and promote healthier skin in the long run.
How do I know which color suits me?
Take our color quiz to find the perfect match for your skin tone:
This gives you a good indication of the colour that suits you. And don't worry if it's not quite right - you are always entitled to a colour guarantee. If the colour is not right, we will send you the right colour free of charge.
Still can't figure it out? Our support is always ready to help you!
Does Alpha Skin leave stains?
No, Alpha Skin does not stain. The products are sweat and smudge resistant, so you don't have to worry about staining your clothes or other surfaces. They stay put all day without transferring.
How often can I use the products?
You can use the products daily! They are designed for daily use, so you can maintain a fresh and even look every day, without damaging your skin.
SHIPPING AND DELIVERY
Which countries do we ship to?
Netherlands, Belgium, Germany: 1-2 working days
United Kingdom, Ireland, United States: 3-4 business days
Rest of the world: 6-7 working days
How can I track my parcel?
After placing your order, you will receive a track & trace code once your package has been processed by the shipping company. By clicking on this code, you can see exactly when your package will be delivered.
When can I expect my package?
Netherlands, Belgium, Germany: 1-2 working days
United Kingdom, Ireland, United States: 3-4 business days
Rest of the world: 6-7 working days
Do I have to pay import duties?
For deliveries outside the EU, Alpha Skin does not collect VAT, GST, import duties and/or taxes. If your order exceeds your country's tax/duty threshold, you will be responsible for paying any costs associated with importing the goods. If you choose to refuse the customs charges and the shipment is returned to us, a shipping and handling fee will be deducted from your refund.
When do I get free shipping?
Your order qualifies for free shipping when the total is over a certain minimum amount. This amount may vary depending on location and promotions that are running at the time.
How much does shipping cost?
Above your country's threshold, shipping is always free.
For local shipping rates, please refer to our shipping policy .
What if my package has not arrived?
If your parcel has not arrived, this may be due to a delay. This sometimes happens with letterbox parcels due to, for example, an incorrect sorting location, the parcel getting stuck or even theft. This sometimes makes it difficult for parcel deliverers to track your parcel completely.
What are we going to do? If you still haven't received your package after 5 days, we will start an investigation. Once this investigation is running, we can arrange a new shipment.
Send us a message at info@alphaskin.nl and we will resolve this for you as soon as possible!
RETURNS
How long after ordering can I return an item?
You can return your package to us up to 30 days after ordering.
What is your return policy?
Please see our full returns policy on this page: Returns Policy
When can I expect my refund?
After receiving your return shipment, you can expect the refund in your account within 7 working days.
Do you charge shipping costs on returns?
Yes, the shipping costs for returns are always for the customer.